Betgoodwin: Terms and Conditions
IMPORTANT: Please read carefully these Terms and Conditions (“Terms”) as set out below. By registering an account (“Your Account”) or (“Account”), you are deemed to have accepted and understood them.
These Terms are a binding legal agreement between You and Goodwin Racing Limited, a company registered in the United Kingdom (registered company number 03477145) whose registered office is 4 Kingfisher Court, Uckfield, East Sussex, United Kingdom, TN22 1DQ, United Kingdom, who operates this website under the brand name ‘Betgoodwin’.
Goodwin Racing Limited is licensed by the Gambling Commission under account number 2927 to provide these services to customers in Great Britain and Northern Ireland.
Goodwin Racing Limited is also the Merchant of Record, meaning it processes all debit card payments from customers. It is therefore the organisation responsible for processing all payments, including both deposits and withdrawals.
In these Terms and Conditions, Goodwin Racing Limited shall be referred to as “Betgoodwin”, “us”, “we” or “our” and you are referred to as “you” or “your”.
The products and services that Goodwin Racing Limited offers (via its websites, tablet and mobile applications) are together referred to as the “Services”. Your agreement under these Terms and Conditions is with us for all the Services that You use.
1.1 All Customers must be 18 years of age or older and a resident in Great Britain or Northern Ireland in order to register and participate in any content, including the placing of stakes on a bet or participation in any other content found on this website.
1.2 It is an offence for anyone under the age of 18 to open an account or to gamble on this website.
1.3 In order to avoid unlawful betting, we reserve the right to carry out checks to verify the information provided.
1.3.1 For residents of Great Britain and Northern Ireland, we will undertake a search with a third party for the purpose of verifying that you are 18 or over and your identity, including your name, address and date of birth. Where these checks are unable to verify these details, we reserve the right to ask you for the following documents:
– a copy of your photo identification (valid passport or driving licence)
– a copy of a utility bill in your name confirming the address you have registered with Bet Goodwin (no more than three months old).
If we are unable to confirm that you are aged eighteen (18) or over and your identity, then we are required to suspend your account until satisfactory proof of your age and identity is provided.
In the event your account is suspended for this reason, please send all relevant documents to: firstname.lastname@example.org
1.4 You confirm that you are not currently subject to a self-exclusion with Betgoodwin and you have not signed up to a national self-exclusion register (such as GAMSTOP) which excludes you from gambling.
1.5 You represent to us (and acknowledge that we rely on these representations) that you are of sound mind and capable of taking responsibility for your own actions and that you can enter into a legally binding agreement with us.
1.6 You have sole responsibility for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.
1.7 You have sole responsibility in ensuring your payment/bank details and contact information are up to date at all times.
1.8 You have sole responsibility to ensure that your security details remain confidential. In any event where you are concerned that your security details are no longer confidential, you have the obligation to notify us immediately. Any transactions that have been placed by a person who is securely logged into your account will be your responsibility.
1.9 You cannot cancel or change bets once the bet has been confirmed by us.
1.10 We only accept registrations and deposits from residents of Great Britain or Northern Ireland.
1.11 You should only deposit funds into your account with us from a source where you are the named account holder. In such cases where we identify that the named account holder differs from that which we hold, we reserve the right to treat any winnings arising from such deposits as void.
1.12 We only accept bets made online, placed over the telephone or placed via messenger which for clarity includes the use of iPhone and Android applications. Bets are not accepted in any other form ( email, fax, etc.) and any bets received in these forms will be null and void.
1.13 We reserve the right to refuse/cancel any bet or part of a bet before the game starts with justification provided upon request. We also reserve the right to refuse/cancel any bet or part of a bet that is placed while a game is in progress if there is sufficient evidence that you were placing a bet with prior knowledge of an event that would affect the accurate pricing of a market – for example, betting on the first-to-score market while the first goal is being scored.
1.14 We reserve the right to void any or all bets that have been made by any person or group of persons who are acting in an attempt to defraud us. If there is any evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, we reserve the right to make such bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
1.15 Winnings will be credited to Customer’s accounts following confirmation of the final result.
1.16 We reserve the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, We reserve the right to cancel any bet that may have been accepted retroactively and void any winnings paid to you from those bets.
1.17 Should funds be credited to your account in error, it is your responsibility to notify us of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to us. You shall remain responsible for any entry fees placed into tournaments or contests that involve pools or pools-style betting where the stakes can no longer be recovered from the pool.
1.18 The reference language of the present Terms and Conditions is English. In spite of the care brought to our translations, in case of difficulty of comprehension of a clause of these Terms and Conditions, only the English version will be valid.
1.19 We reserve the right to suspend or close your account and void all settled and unsettled bets in the event that you open more than one account.
1.20 Bets will only be accepted up to the advertised start time. Any bet that is inadvertently accepted, which includes an event after its start time,unless prior authorisation is given, the bet will be cancelled. If any portion of a multiple bet is inadvertently accepted without prior authorisation then all parts of that multiple bet will be cancelled.
1.21 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
1.22 We do not accept responsibility for any typing, human or palpable errors that lead to obvious price errors. In all such cases bets will be deemed void.
1.23 We do not accept responsibility for damages or losses deemed or alleged to have resulted from or been caused by the website or its content including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any person’s misuse of the site or its content, or any errors or omissions in content.
1.24 In relation to any sports betting transactions placed through the Services, other than as may be set out in relation to specific markets under the Betting Rules, for any one calendar day (00:00:00 – 23:59:59) the maximum aggregate winnings shall be no greater than £100,000.00 or the equivalent amount in Your chosen currency. Please note that these restrictions apply regardless of stake. Winnings will usually be paid without You needing to make a claim. If You believe that You have not received any winnings due to You then You should notify us as soon as possible and provide evidence for Your claim. No claim for winnings may be made more than six months after the date on which the relevant event completed.
1.25 The minimum amount for a bet is £0.10p unless otherwise stated on the website.
1.26 We reserve the right to change odds and information displayed on the website at any time and without notice. We will take reasonable care to ensure the accuracy of this information but information is presented as a guide only. Prices displayed on the website are indicative only and are not binding until a bet has been confirmed by us. In the event of any particular information (score, time of game etc) being incorrect we assume no liability for this. Please refer to our betting rules for information on how we settle individual markets.
1.27 The website will at all times show records of recent bets placed, results and account activity. We recommend that you keep independent records of all of the transaction information, games rules, cancellation rules, and payment methods in order to avoid any future misunderstandings.
1.28 All bets will be processed once the bet has been placed and the acceptance confirmed.
1.29 You will be able to play immediately after any deposit transaction has been confirmed.
1.30 When an event is cancelled, all bets referring will be cancelled automatically and the related accounts will be refunded.
1.31 All promotions and offers are limited to one per person. We reserve the right to amend the terms and conditions of or withdraw any promotion or offer at any time at our reasonable discretion.
1.32 We consider these rules to be fair. Should you need any advice regarding these rules, please contact email@example.com
1.33 If you wish to make a formal complaint about our services you should first contact our Customer Services department using the contact us form on the website, via email, or by telephone or messenger contact
We will respond as quickly as possible and in all cases, we strive to ensure that all customers are responded to within 48 hours.
Our response will include the name of the person who will be handling your complaint and a full record of the correspondence will be tracked, including our operator login credentials who has provided any response to you.
If you do not believe our resolution to your complaint to be fair and transparent then you are free to request for the complaint to be escalated to a member of our Senior Management team who will personally review your complaint and make a final decision.
Should you still be of the opinion that our resolution is not fair and transparent then the complaint is escalated to a “dispute” and can be referred to independent adjudication service IBAS.
We give our commitment to pursuing an amicable solution to all disputes. All disputes and the resolution of these disputes will be reported to the Gambling Commission on a quarterly basis.
1.35 Copyright in the information displayed on this website is the property of Satellite Information Services Limited (“SIS”) and/or its licensors. This information is intended for personal use only and may not be displayed in public, broadcast or used for any commercial purpose without the express written consent of SIS. Whilst every effort is made to ensure that the information is accurate, SIS accepts no responsibility for any use made of the information provided on this website and excludes all liability in respect of any loss suffered by any person arising directly or indirectly from use of the information.
1.36 We are required by our licence to inform you about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.
We hold customer funds separate from company funds in a Segregated Fund Account with Metrobank. This means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. Customer funds are kept in accounts separate from business accounts but they would form part of the assets of the business in the event of insolvency.
This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected
1.37 Any changes to these Terms and Conditions will be displayed on your next login to this website prior to these changes taking effect.
Deposits and Withdrawals
2.1 We accept deposits via the following debit card types: Visa; Visa Debit; MasterCard; Visa Electron; Maestro.
2.2 The minimum deposit amount accepted is £10.00 with the maximum being £2000.00
2.3 Credit Card Deposit Restrictions: we do not accept deposits by credit card or via Money Service Businesses (MBS) that allow their accounts to be funded by credit card. Deposits by credit card will be blocked by our automated and internal systems and you will need to select an alternative deposit method. In the event of a deposit by credit card or MBS which bypasses these restrictions, such deposit will be returned to Your card, with the exception of any already wagered funds.
2.4 We will only accept deposits from Great Britain or Northern Ireland.
2.5 You should only deposit funds into your account with us from a source where you are the named account holder. In such cases where we identify that the named account holder differs from that which we hold, we reserve the right to treat any winnings arising from such deposits as void.
2.6 When you choose to make a deposit via one of the above listed methods, only once your account balance reaches 0.00 with any withdrawal requests fully processed will you be able to choose a different deposit method. This is to ensure compliance with our own anti-money laundering policies.
2.7 As required by our anti-money laundering obligations and/or as part of our policy with regard to the source of funds placed on deposit, we reserve the right to raise queries regarding the source of any funds placed on deposit. Betgoodwin may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority.
2.8 Funds may be withdrawn from your Account provided that:
2.8.1 All payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
188.8.131.52 Any identity checks we are required to conduct pursuant to applicable anti-money laundering regulations and rules or other obligations are clear. To this end we reserve the right to seek such other information from you as we might require in order to confirm your identity and compliance with these Terms and Conditions and any other applicable rules, laws or regulations.
For the avoidance of doubt, we may request from you copies of one or more of the following documents to meet these requirements:
– Your photo identification (valid passport or driving licence)
– The front of the card you used to deposit (obscuring the middle 8 digits of your 16-digit card number)
– A bank statement (issued within the last 3 months) accompanied by a payslip
– A tax return document
– A statement that shows regular income on your account.
– Potential Inheritance or proof of ownership of potential capital so as we can determine a source of wealth
– Anything else we could determine as a source of income e.g. P60, P45
In the event we require any of the above information from you, someone from Betgoodwin will contact you either via your registered email address or via your contact telephone number also registered with us. Details on how this information can then be sent to Betgoodwin will be made clear in these communications; and
184.108.40.206 You have complied with the rest of these Terms and Conditions.
220.127.116.11 You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which Betgoodwin deems suspicious, may be reported to the appropriate authorities. Betgoodwin reserves the right to decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the verification of these funds is deemed satisfactory.
2.9 If you choose to make a withdrawal request and have deposited with us using a card, we will look to pay any requested winnings in full back to this card. Similarly, if you have chosen to deposit via an eWallet such as Skrill or Neteller, we will look to pay any winnings back to the same online account.
2.10 With the exception of any applicable withdrawal or management fees detailed below, we do not charge you for deposits or withdrawals although you should check with your bank and/or other payment service provider as to whether they will levy any such charges.
2.11 The minimum withdrawal amount that can be paid is £5.00.
2.12 Goodwin Racing Limited is the Merchant of Record for this website, meaning it processes all card payments from customers, including deposits and withdrawals.
- Withdrawal Management Fees
Free bets or promotional awards of any kind cannot be withdrawn.
In the event you choose to withdraw funds from your account and have not carried out any financial activity, or if the financial activity on your account equates to a sum of less than 50% of the amount deposited by you, then we reserve the right to charge a processing fee of 5% of the requested withdrawal amount with a minimum charge of £3.00
“Financial activity” is defined by the placing of bets anywhere on this website (voided/cancelled bets do not count).
4.1 We realise that for some Customers gambling might become a serious problem and for such Customers we offer a self-exclusion option for a period from six months up to five years, as per a Customer’s request.
If you wish to self-exclude, please either contact Customer Services specifying the period you wish to be self-excluded for, or choose the “Self-Exclude” option found within your “My Account” section of this website. If you choose to contact Customer Services, kindly note that it may take up to 24 hours to process your request.
If you choose to contact Customer Services, kindly note that only upon a clear “self-exclusion” request will your account be suspended for the agreed time. Otherwise, all accounts will be “closed” and can be reopened at any time upon a Customer’s request. Please read through our Responsible Gambling guide for more information.
If a self-exclusion has been requested by contacting the Customer Support, the account will be closed for 6 months unless explicitly stated otherwise. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months each.
4.2 Betgoodwin takes its social responsibility extremely seriously and follows the Gambling Commission of Great Britain’s code to the letter to make sure that effective procedures are in place for self-exclusion. We take all reasonable steps to prevent self-excluded individuals from participating in gambling. Furthermore, the company has the following procedures in place in order to manage self-excluded individuals:
a. A register of those excluded (name, address, membership and any other account details);
b Our staff are trained to effectively administer the systems; and
c The removal of access from those persons found to have attempted to gamble on the services;
4.3 We will use all reasonable endeavours to ensure compliance with any self-exclusion. We implement reasonable checks and safeguards to ensure that whilst you are self-excluded you are not sent marketing material about gambling from us and you cannot access our services.
You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble with us, in particular where you have sought to circumvent a self-exclusion via additional accounts; or where you have changed any of the registration details (which would also include if you register an account by altering certain details).
All self-excluded individuals found to be either attempting or having perpetrated such acts to open an account that could not be practically stopped at the time will have any winnings forfeited and all bets voided. The company treats such instances where an individual wilfully construes to subvert the account opening process having self-excluded extremely seriously and will take all necessary action including legal action to protect itself and the individual in order to mitigate harm.
We would urge anyone who believes they have a gambling problem to seek help from agencies such as:
And if you wish to self-exclude from all gambling companies licensed in Great Britain by the Gambling Commission who have signed up to the service, visit GAMSTOP.
4.5 Once you are self-excluded with GAMSTOP you will not be allowed to gamble with us until your GAMSTOP self-exclusion is no longer active, in accordance with GAMSTOP’s terms.
Your GAMSTOP self-exclusion may take a number of days in order to become active with us once you register with GAMSTOP – you should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account with us.
Unless your details registered on your account with us match exactly the details you registered with GAMSTOP, your self-exclusion may not be active with us.
We implement reasonable checks and safeguards to ensure that whilst you are self-excluded via GAMSTOP you cannot access our services. Consequently, we cannot be held liable to you or any third party if you are able to continue to gamble on our website or mobile and tablet applications.
You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble or are able to gamble with us where:
– you have sought to circumvent a GAMSTOP self-exclusion via additional accounts;
– you have changed any of the registration details (which would also include if you open up an account with substantially the same information, albeit inputted into the registration form in a different way);
– if you continue to gamble with us between your self-exclusion registration with GAMSTOP and us receiving notification and applying such self-exclusion on our services;
– where you have registered a new account when the GAMSTOP service is unavailable, inaccessible or degraded for whatever reason;
– where you have sought to take advantage of the GAMSTOP service being unavailable, inaccessible or degraded; or
– for any other reason outside of our reasonable control, including where the operating systems utilised by GAMSTOP fail to properly and/or in a timely manner identify you and/or your online accounts as subject to self-exclusion when you attempt to use our services.
- Responsible Gambling
5.1 We are committed to ensuring that our customers gamble responsibly. Our responsible gambling policies include:
– a dedicated responsible gambling page containing information about tools to help customers to manage their betting activity along with contact information and guidance on getting help with a gambling problem or limiting your exposure to gambling;
– a monitoring programme to review customer transactions, identify changes in behaviour and contact customers;
– customer-driven deposit limits with ‘cooling-off’ periods that have to be observed before they can be increased;
– time out options for customers to take a short break from their gambling (from 1 day up to 6 weeks);
– self-exclusion tools for customers who would like their account closed for a minimum of 6 months or over a longer period.
5.2 For more information on any of the above tools, please visit our Responsible Gambling centre or the ‘Gambling Controls’ section of the site which is accessible to you at all times while logged-in to your account.
- Account Closure
6.1 If you wish to close your account, you can withdraw any remaining funds and there is no further requirement to inform us. Should you want to close your account permanently please contact Customer Services, who will try to assist you with any issues or concerns you have, and if unsuccessful your account will be closed upon your confirmation. Please allow us up to 24 hours to process your request.
6.2 We reserve the right to decline a new customer or close an account without having to give a reason for doing so.
- Account registration and management
7.1.2 Information to be provided
If we remain unable to verify your identity and age through our regular checks, we will require copies of the following documents: a copy of your photo identification (valid passport or driving licence) and a copy of a utility bill in your name confirming the address you have registered with Betgoodwin (no more than three months old).
7.1.3 In order to meet our anti-money laundering regulations, rules or other obligations, we will contact you either via email to your registered email address or via your registered contact phone number, requesting copies of one or more of the following documents:
– Your photo identification (valid passport or driving licence)
– The front of the card you used to deposit (obscuring the middle 8 digits of your 16-digit card number)
– A bank statement (issued within the last 3 months) accompanied by a payslip
– A tax return document
– A statement that shows regular income on your account.
– Potential Inheritance or proof of ownership of potential capital.
– Anything else we could determine as a source of wealth or source of income e.g. P60, P45
To be approved, all documents must be in acceptable condition.
7.1.4 We reserve the right to carry out verification checks using third-party services
7.1.5 By agreeing to these Terms, You agree and declare that You have entered your own correct personal details, and that the source of all funds used on the Services are derived from legitimate activities and that You will not use the Services for illegal or fraudulent activity, including (and without limitation) money laundering as provided by the governing law that applies to You and/or any member of our Services. We reserve the right to check all and any transactions to prevent money laundering. Criminal and/or civil proceedings may be brought against You and any other person linked to taking part in such activity. We reserve the right, at our sole discretion, to report any suspicious transaction and to transmit any information to the appropriate authorities and without notice to You. In such a case, You waive all rights of any nature that may be recognised anywhere of the communication of such information. In addition, we reserve the right to withhold all the funds we believe to be derived from fraudulent or unlawful activity and where required, without giving reason to You for withholding said funds.
7.1.6 You cannot request or open an account if you are not the account holder or if you are acting on behalf of someone else or on behalf of the account or for the benefit of a third-party.
7.1.7 You can only possess one account with Betgoodwin and we reserve the right to close all multiple accounts that are open, under the same name or connected to the same person, and in this case, we will credit the first account that you opened with Betgoodwin.com with the balances from the other accounts that would have been closed. If we have reasonable grounds to believe that you have committed or attempted to commit any fraud, we reserve the right to cancel any transaction pertaining to it.
7.1.8 You must not authorise any third-party to use your account and you will be entirely responsible for all losses as a result of having a third-party use their account. You must immediately inform us if you suspect that another person has obtained access to your account, and you will offer your full support to us while researching this issue.
7.1.9 It is your responsibility to ensure that all information provided on registration is accurate, precise and up to date. You are aware that changes cannot be made to your first name, surname and date of birth provided at registration unless you provide us with satisfactory evidence that your personal details have been legally changed under the laws of countries where you reside.
7.2.1 We may suspend or terminate your account, cancel any bets placed by you, remove any bonus monies in your account and/or take any other action we deem appropriate in our absolute discretion if: (i) we suspect that you are engaging in illegal or fraudulent activity while using the Services (including circumstances where we suspect you have attempted to manipulate the operation of the Services thereon or have been involved in player collusion); (ii) you reside or place any bets outside of Great Britain or Northern Ireland; (iii) we suspect you are in breach of any of these Conditions, the Terms and Conditions or the Rules; (iv) we suspect you are acting in a manner that is detrimental to the conduct of our business; (v) we are required to do so by law; or (vi) in our judgement, there is a manifest error or there is a technological failure affecting the Services.
7.2.2 We reserve the general right at any time, and in our sole discretion, to suspend or terminate your account (or exclude you from any of our services) if we consider it necessary to do so. In such circumstances, where deemed appropriate by us, we reserve the right to remove any bonus monies in your account.
7.2.3 Your sole remedy in the event of termination of your account by us for reasons outlined in clause 7.2.1 or clause 7.2.2 above shall be the reimbursement of any undisputed account balance you may then have, subject to your having complied with these Conditions, the Terms and Conditions and the Rules. To the fullest extent permitted by law, we shall have no further liability to you whatsoever.
7.3.1 We may, at our sole discretion and without any requirement to give reasons, exclude any customer from our services generally and/or from receiving selected promotions and offers introduced by us from time to time.
7.3.2 Your account is personal to you. You shall not allow others to use your account or to accept any prize or participate in any Game. Any person found to have violated this clause will be liable for all losses on the account but will not be entitled to collect any winnings. It is your responsibility to keep your password private and secure and you are solely responsible for the security of your account information and password. You are responsible for any unauthorised use of your account and/or password. In the event that a third-party places a bet or is thought to have placed a bet from your account, such bet shall be valid and liability for losses on your account will lie with you, whether or not you were aware the third-party misappropriated your account and password information. You agree to notify us immediately if there is any change to your account information.
7.3.3 You will not post any unlawful, obscene, abusive, defamatory, threatening or other offensive material on the Services.
7.3.4 You understand that you risk losing money whilst using the Services and that you use the Services at your sole risk.
7.3.5 Excluding the payment of valid bets, in no event shall we be liable to you: (i) with respect to any and all claims arising from or related to these Terms or the Services, howsoever arising under contract, tort, negligence, breach of statutory duty or in any other cause of action, for damages exceeding GBP£2000.00 (two thousand pounds sterling) or currency equivalent; or (ii) for any consequential, indirect, incidental or special damage or loss of any kind whatsoever; or loss of business, profits, revenue, reputation, goodwill, contracts, anticipated savings or opportunities; or loss or damage arising from loss, damage or corruption of any data, even if such losses are foreseeable or if we have been notified of the possibility of same. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or any liability to the extent such liability cannot be excluded or limited as a matter of law.
7.3.6 Employees of Goodwin Racing Limited or its corporate group are not eligible to participate in the Games provided on the Services.
7.3.7 If any part of these Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Conditions.
7.3.9 We do not charge you fees in respect of any payments related to betting transactions which you make on the Services (such as charges for deposits or withdrawals). However, you should check with your bank and/or other payment service provider as to whether they levy any such charges.
7.3.10 These Conditions, together with the Terms and Conditions and the Rules (as applicable) contain the entire agreement between you and us relating to the Services thereon.
8.1 Should there be any claim or dispute relating to bets on the Services please contact us. If we are unable to settle the dispute, you can refer the dispute to the arbiter set out in the disputes clause in these terms and conditions. The arbiter’s decision will be final (save in respect of any manifest error) subject to full representation being given to all parties involved. Any dispute as to the enforceability of bets on the Services shall be governed by the laws of England.
8.2 All other disputes not covered by clause 8.1, and subject to clause 8.3, or any other claims or proceedings arising out of or in any way relating to the Services or these Conditions shall be governed by the laws of England shall have exclusive jurisdiction for the purpose of any such proceedings arising out of or in any way relating to the Services or these Conditions.
8.3 Notwithstanding clauses 8.1 and 8.2, we reserve the right to take legal action against any party in breach of these Conditions, at our election, in Ireland or the place of breach or the domicile of that party, and that party shall submit to the jurisdiction chosen by us.
- Customer Services and Complaints
9.1 If you have any complaints, experience any problems or wish to contact us for any other reason, please contact Customer Services.
9.2 Any complaints or claims of any nature, also with regard to your Account statements or Account balance, should be communicated to us as soon as possible by contacting our Customer Support, from the publication of the information on the Services which has given rise to the complaint, and/or within 6 months of the issue occurring;
9.3 The communication must contain the following information:
a) Account Log-In ID;
b) registered First Name and Surname;
c) explanation of the issue and the complaint/claim;
d) specific dates and times associated with the complaint/claim (if applicable);
9.4 All best efforts will be made to resolve any reported matter promptly. Failure to submit the communication as outlined above may result in a delay in our ability to identify and respond to your complaint in a timely manner.
9.5 In case of conflict between the result posted on the Application and the result shown in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between you the user and us will be determined based on the records kept by us.
9.6 We commit to responding to the complainant or to the authority with respect to complaints with the results of the inquiry within one month from the date which the relevant complaint is lodged, and will ensure the best efforts in providing a prompt resolution of issues at hand.
9.7 If for any reason you are not satisfied with how we have resolved your complaint, you may decide that the matter is referred for adjudication by the Independent Betting Adjudication Service (IBAS). Your dispute will be reviewed and, if considered genuine, it will be referred to a Panel for adjudication.
9.8 Once the adjudication process is considered complete, the Panel will issue a ruling in the form of a written document, which will be sent to you and the Operator. The document will explain the Panel’s reasons for the ruling, the Panel’s conclusion, and direct how the matter should be resolved. The ruling will be final and binding on all parties in the dispute, as long as the full facts are presented by all parties concerned.
9.9 Before contacting IBAS and completing the Adjudication Form, we recommend that you read the case studies section on the website, as it may list a similar case which may apply to your own circumstances and help clarify your case before proceeding to adjudication.
Telephone Number: +44 (0)207 347 5883
Raise a dispute with IBAS here
9.10 Please note that IBAS will only adjudicate on a dispute if:
(a) the Operator holds a licence issued by the Gambling Commission of Great Britain and the dispute concerns a wager which is subject to the laws of England and Wales or Scotland; in its absolute discretion, IBAS may deal with disputes arising in other jurisdictions;
(b) a genuine deadlock exists between the Customer and the Operator.
9.11 Alternatively, you can contact the European ODR to refer the matter for adjudication.
- Cash Out and Partial Cash Out
10.1 Cash Out and Partial Cash Out are features which are offered on various singles and multiples Sportsbook bets. These features allow you to amend your original bet and lock in a profit or a loss by settling your bet early, either entirely or partially, without having to wait for the event to finish.
10.2 In order to use the Cash Out or Partial Cash Out features, click on the link to My Account and then Cash Out where any qualifying bets will be displayed along with the applicable Cash Out value. If you wish to fully Cash Out your bet, click on the amount displayed – you will be asked to confirm your decision.
10.3 If you wish to only partially Cash Out your bet, click on the symbol to the right of the Cash Out value – you can use the slider to determine the amount you wish to partially Cash Out. Once confirmed and accepted, the remainder of your stake will be settled in accordance with the final result relating to your bet.
10.4 If you make a Cash Out or Partial Cash Out request, you will be notified whether or not your request has been successful. Your request is not guaranteed to be accepted and may be unsuccessful if, for example, the market suspends or the odds move before your request has been processed. Cash Out or Partial Cash Out requests made in-play may take longer to process because of the in-play bet delay.
10.5 Cash Out and Partial Cash Out is not currently available on all markets – a Cash Out icon will be displayed for the markets that support these features.
10.6 We cannot guarantee that these features will be available on your bet selection. Where they are available pre-event and we do not cover the event In-Play then they will be unavailable once the event starts.
10.7 Using either Cash Out or Partial Cash Out may mean you will opt out of and no longer be eligible for a particular promotion. See the terms and conditions of the promotion for further details.
10.8 Any bonuses due from bets such as Lucky 15/31/63 will not apply where Cash Out or Partial Cash Out has been used to close a bet.
10.9 For Partial Cash Out and multiple bet options, the minimum value that can be Cashed Out is the same as the value of any secured funds. For example, for a bet consisting of three £1 Doubles (A x B, A x C, B x C), where selection A and B have both won, each at 2/1, and the other selection is still to run, your minimum Partial Cash Out amount would be £9 (£8 winnings plus £1 stake).
10.10 We will not be responsible if the Cash Out and Partial Cash Out features are not available for technical reasons and bets will stand as originally placed during any such period.
10.11 We reserve the right to amend, suspend or remove the Cash Out and Partial Cash Out features at any time for any event, fixture or market. Any bets placed on such events, fixtures or markets will stand as originally placed.
10.12 We reserve the right to reverse the settlement of a Cash Out or Partial Cash Out if the bet or a market is settled in error.
11.1 Except where otherwise stated, all bonuses offered on the Services are limited to one per person, IP address, address and/or household.
11.2 Each bonus offer will have its own “terms and conditions” and Customers should ensure that the terms and conditions associated with each individual bonus offer are read and understood prior to accepting the bonus.
11.3 Promotions are subject to change. All management decisions are final.
11.4 In the event of an error when attributing a bonus to your account, the company reserves the right to correct such errors by removing any funds that were put into your account erroneously and by voiding any bets that were placed by these funds.
11.5 At no time will a bonus be offered where the benefit amount is dependent on you gambling for a certain time limit or frequency; where the benefit increased if you reach a qualifying activity in a shorter amount of time; or where the value of the benefit increases with your spend it does so at no greater rate than your spend increases.
11.8 In the event we detect bonus manipulation or abuse of any kind, We reserve the right to deduct the bonus and any winnings associated with the bonus from your account.
11.9 We reserve the right at our own discretion to close account/s, make void the activity on suspected duplicate account/s, make void any activity of accounts linked to a restricted account/s and/or reclaim any illegitimately paid bonuses or pay-outs where we believe the following has occurred:
(a) Where we reasonably suspect that you have opened duplicate accounts or where we reasonably suspect that second or subsequent accounts are under common control with your account with a view to bonus or promotional abuse.
(b) Where we reasonably suspect that your activity and gameplay attempts to bypass our system controls on bet placement, bonus qualification or stake limits, or are seen as bonus or promotional abuse.
(c) Where we reasonably suspect that you are concealing the true worth, nature or pattern of bets placed by you or on your behalf, even if second or subsequent accounts are opened under different names.
(d) We identify that your account is linked to a restricted account/s including, but not limited to, by address, e-mail or IP address.
(e) Deliberate attempts to falsify account details may lead to the closure of all related accounts.
- Sportsbook Free Bet Vouchers
12.1 If you are in receipt of a Betgoodwin Free Bet Voucher, the free bet can be redeemed under My Account / My Sportsbook Account / Free Bets / enter your unique voucher code in and click submit.
12.2 The free bet can be used on all Betgoodwin events with minimum odds of evens (2.0) 12.3 A multiple combination of bets such as a Trixie/Patent/Yankee is not permissible with the free bet, however, any bet that is a straight accumulator such as a Double, Treble, 4-fold etc is.
12.4 Any returns from a free bet will be paid back into your account minus the free bet stake.
12.5 This offer is limited to one free bet award per person/household/IP address.
12.6 If your free bet is subsequently voided, it will be replaced within 48 hours.
12.7 Betgoodwin’s general terms and conditions apply.
- Dormant Accounts
13.1 We will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 365 days in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which no successful login takes place in relation to it.
(a) If your account remains ‘inactive’ for a continuous period of 365 days then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.
(b) If, on being deemed to be dormant, your account has a positive balance, we will take reasonable steps to notify you using the details you provided during your registration process (or as updated by you) and will attempt to withdraw the balance back to your last payment method where possible. For security reasons, you will need to confirm that the details of your last payment method are correct prior to us being able to withdraw the balance back to it. Should it not be possible to withdraw the balance back to your last payment method then you will be required to provide details of a bank account in your name that we can verify and withdraw the balance to.
(c) If your account remains dormant, after a minimum period of 30 days following our first attempt to notify you that your account has become dormant and attempt to withdraw the balance back to your last payment method, we will deduct a monthly Administration Fee from your account balance of £2 (or currency equivalent).
(d) The Administration Fee calculated in accordance with (c) above shall be deducted from your account balance following the expiry of the notification period mentioned above and every 28 days thereafter at the same rate until the earlier of: (i) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed; or (ii) you withdrawing your balance in full or ‘reactivating’ your account when no further Administration Fee shall be deducted.
13.2 You can ‘reactivate’ your account by successfully logging in to your account.
13.3 You can request a refund of any Administration Fees by contacting our Customer Services department.
The above Terms and Conditions came into effect on Sunday, 21st January 2022.
- The information we collect and how we use it – You do not have to provide us with any of the following , however you will not be able to use this service.
- The information and data about you which we may collect and use includes the following:
- When you register for our services we need to know information about you including your name, postal address, date of birth, occupation and contact information (telephone number or email address).
- Copy of your driving licence or passport for identification purposes.
- Details of the transactions that you carry out with us via telephone/in shop.
- Information about your betting history.
- Records of correspondence via telephone, email or in person.
- information regarding due diligence checks/credit checks and/or source of funds checks.
We may use your data and personal information for the purposes of:
- To set up your account and to manage/operate your account.
- To verify the accuracy of your information.
- To comply with our legal and regulatory duties.
- To monitor transactions for the purposes of Anti-Money Laundering and the Proceeds of crime act.
- To ensure gambling is conducted responsibly.
- Reducing the potential harm of problem gambling.
- Processing bets and debit transactions.
- Managing our liabilities.
- Training to improve our customer services.
- Sending you offers and promotions
Storage of Information
We take all reasonable steps to make sure that any information or data we hold about you is kept secure and protected at all times. This includes various steps of security measures and ongoing reviews of information collection and storage practices. Your personal data may be kept for a period of time after account closure for the minimum length of time deemed necessary to comply with regulatory and legal duties. We are registered with the ICO who oversee and uphold customer data rights.
All Telephone calls to and from our call centre will be recorded for training and security purposes.
Disclosure of Information
We will not share your data with any other third parties for marketing purposes. To comply with our regulatory and legal duties we may share your personal data with the following: UK Gambling Commission: Your personal data may be shared including, but not limited to, your registration details, betting history and transaction history etc with our regulator if requested to do so to comply with our legal duties. Sports Governing Bodies: Your personal data may be shared including, but not limited to, your registration details, betting history and transaction history etc with any relevant sporting authorities or governing bodies if requested for the purposes of protecting and policing the integrity of any relevant sport. Law Enforcement and Other Regulators: Your personal data may be shared including, but not limited to, your registration details, betting history and transaction history etc if requested by any applicable law enforcement or regulators to comply with our legal duties. Merchant Service Providers: Your personal data (name, address, ID documents and card details) will be shared with our merchant providers: Secure Trading Ltd who will process all debit card transactions on our behalf. Credit Reference, Fraud Prevention and Identity Verification Agencies: Your personal data may be shared with TransUnion (formally Callcredit) for the purposes of social responsibility, anti money laundering and ID verification so as to comply with our legal and regulatory duties. Below is a link/web address to the TransUnion Bureau Privacy Notice which explains how TransUnion use and share personal information, the type of information they hold, where it comes from and the legality of how it is handled. https://www.callcredit.co.uk/legal-information/bureau-privacy-notice
Access to personal data: In accordance with Data protection legislation you can make a request for the information that we hold on you. Our Data Protection Officer will need to clarify your identity and ask for proof of identity if necessary, Any Subject Access Request may be subject to a £10 fee. Opt out of Marketing: You can opt out of any or all marketing at the point of registration or at any other point by informing customer services on 08000 421 321 or firstname.lastname@example.org. Correction of Personal Data: You can contact us to correct any personal data with have on you that is incorrect. Right of Erasure: You can request us to erase your personal data. We can deny this request if it is in contradiction to our legal and regulatory duties.
If you would like to contact us about your personal data or to make a subject access request;
Post: Data Protection Officer, Suite 4, Kingfisher Court, Uckfield TN22 1QQ
Last updated 09/03/2021/