Although a lot of our customers just want to have their bet placed swiftly and efficiently with no fuss there are an enormous amount of customers who like a chat and to form a bond with our operators. Feedback tells us that some people feel that dealing with a pc when placing bets can be a cold and calculating experience.
For customers who like a larger bet, in most cases there is no hanging around waiting for a trader’s decision.
If you just miss the start of a race sometimes you can still get on. Customers are given a level of discretion that computers just can’t offer.